DHgate.com

DHgate Buyer Protection

Your safely and satisfaction is our most important feature

We're committed to creating the Web's best China sourcing marketplace. That's why we've enhanced our customer service pledge to make it easier and more secure than ever to buy on DHgate.

Return & Refund

DHgate Buyer Protection period allows you to get full refund if:

You claim not to have received your item(s)
Check more details below

Full or partial refund if the items are not as described

You can accept a partial refund and then keep the item(s).

You can return the item(s) for a full refund

How does DHgate protect you?

Contact the Seller

If you have not received your order on time, or the order is not as described, please contact the seller.

Open a dispute to submit your proposal

If the problem you are experiencing does not get solved by the seller, you can refer to
DHgate’s Return and Refund Policy on how to submit a dispute.

Escalate the dispute to DHgate

If you are not satisfied with the seller’s proposed solution, you can request DHgate Mediation.
DHgate will then arbitrate on your behalf, based on the evidence collected from both you and the seller.

Shopping Tips

Before placing an order, you are advised to check the seller’s information.

Transaction

Customer “feedback”

Detailed seller ratings

Do not confirm the delivery if you do not receive your order.

Check the condition in which the order arrives in.

Do not make any direct payment to any sellers.

Interpretation of DHgate Icons

On-time delivery

Learn More >

You will know when a seller ships out your order.

You will know when your order will be delivered.

DH storage

Faster delivery from U.S. warehouse.

Perfect return and refund service (Free to all U.S.
based customers).

Chinese brands

Genuine made-in-China products

Brand quality assured

Merchandise quality

Test report issued by an authorized Third-party
Inspection Company

Products have passed strict quality tests

Field certification

Learn More >

Authenticity check on sellers.

Evaluation of the seller’s service ability

Authorized Third-party Inspection Company involved

Top Merchant

Learn More >

Sellers who provide excellent service, and high-quality products.

Sellers with a high annual sales volume.

Sellers with positive customer reviews.

Square Trade

Learn More >

Provides extended warranty for cell phones, laptops,
and other electronic devices.

For buyers that reside within the U.S. only.

Prices are lower than the manufactures’ warranty

Premium Merchant

Learn More >

Sellers who provide excellent service, and high-quality products.

Sellers who achieve the sales and credibility index as required.

A step below Top Merchant sellers

Safety Environment for Transactions

Making your payment and transactions safe.

PCI-DSS certification

QSP & Payment Facilitator certification.

A safe PSP platform

DHgate holds the payment during the transaction.

DHgate releases the payment after the buyer confirms the delivery of their order(s)

Do you have any suggestions for DHgate?