All sellers on DHgate.com are required to guarantee their product(s) delivery as soon as possible. Each product page contains the "Estimated Delivery" time-frame, it is a reference time by referring the official website and seller's processing time of the item, most of customers may expect to receive the parcel around this time-frame.
The order's specific "Estimated Delivery" time-frame starts from the time when seller ships out the parcel, once seller upload the tracking number, system will give you a more accurate "Estimated Delivery" time-frame on the order. If you can't receive product in 10 days after order estimated delivery time-frame, you may set up a claim with DHgate to get the full refund. If you finally got the parcel over the estimated delivery time-frame after you claimed the full refund, we may issue a partial refund as compensation if you keep the parcel, or you can return back for full refund.
Your order did not arrive because you provided the wrong shipping address.
If you request a refund or chargeback from your payment provider (for e.g., your bank or credit card company), you’re not eligible for a refund through DHgate.com.
Your order did not arrive due to exceptional circumstances outside the seller's control. Item(s) did not clear customs, or are delayed due to natural disaster.
If you paid to the seller directly bypass DHgate.com, we cannot protect your legal rights if the orders with any problems.
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