- Top Merchant
- Premium Merchant
Top Merchant means that this particular seller is one of the best sellers on DHgate for providing the best services and highest quality products. Out of the millions of sellers on DHgate, these sellers were chosen because they have a high annual sale volume and consistently received positive customer reviews.
- Maintaining the highest sale volume
- Ranking highest on DHgate in annual sale volume and order amount with millions of buyers purchasing their products
- Providing best services
- Including fast response times to inquiries and high speed shipping, with very low occurrences of refunds or disputes
- Keeping highest customer satisfaction
- Receiving a high number of positive customer reviews, and chosen by many buyers
- Providing highest quality products
- All the products offered are in accord with DHgate policy and match their description, with satisfaction guaranteed even after the sale.
- Having a repurchase rate higher than 80%
- They all have a repurchase rate higher than 80% after DHgate's strict selection
- Honest, secured transaction guaranteed
- These sellers are trusted by many buyers for their guaranteed honest and secured transactions.
Frequently Asked Questions
- 1. Do sellers need to pay to get either of the two seals?
- No, they don't need to pay any money. Top Merchant and Premium Merchant are selected and authorized by DHgate if the seller has high quality products with good services and has achieved DHgate's sale and credibility index. The two seals are rewarded to sellers as approval and respect to them.
- 2. What is the criteria to be selected as Top Merchant and Premium Merchant?
- DHgate selects Top Merchants and Premium Merchants based mainly on the following six areas: service quality, product quality, annual sale volume, customer satisfaction, customer repurchase rate and honest and secured transaction.
- 3. How often does DHgate select Top Merchant and Premium Merchant?
- It is done once every month. The selection depends on sellers' own transaction situation and credibility index.
- 4. What to do with the sellers that are no longer in accord with DHgate's criteria? What happens to sellers that no longer follow DHgate's criteria?
- DHgate will keep monitoring the sellers' transactions, and will immediately cancel the seller's Top or Premium Merchant seal once the seller violates the selection rules or doesn't meet the standards.
Premium merchants are sellers that are selected by DHgate for their honest transactions and sale history. They are the next highest and best sellers after Top Merchants for their high quality products, good services, and ability to reach the required sales and credibility index required by DHgate. It is an honor rewarded to sellers as approval and respect to them.
- Maintaining a high sale volume for years
- The sellers that are rewarded the honor meet DHgate's criteria of annual sale volume and order amount
- Having a repurchase rate higher than 70%
- They all have a customer repurchase rate higher than 70%
- Quick dispatch and low rate of disputes and refunds
- They can guarantee fast dispatch, and seldom have disputes and refunds occurred
- Providing high quality products
- All the products uploaded are in accord with DHgate policy, match the description, and are guaranteed even after sale
- Abiding by DHgate's policy and transaction rules
- They must always abide by DHgate's policy and transaction rules, and have no complaint record from buyers within 90 days of each transaction.
- Honest, secured transaction guaranteed
- The honest and secured transaction is always guaranteed by these sellers and they are trusted by buyers
Frequently Asked Questions
- 1. Do sellers need to pay to get either of the two seals?
- No, they don't need to pay any money. Top Merchant and Premium Merchant are selected and authorized by DHgate if the seller has high quality products with good services and has achieved DHgate's sale and credibility index. The two seals are rewarded to sellers as approval and respect to them.
- 2. What is the criteria to be selected as Top Merchant and Premium Merchant?
- DHgate selects Top Merchants and Premium Merchants based mainly on the following six areas: service quality, product quality, annual sale volume, customer satisfaction, customer repurchase rate and honest and secured transaction.
- 3. How often does DHgate select Top Merchant and Premium Merchant?
- It is done once every month. The selection depends on sellers' own transaction situation and credibility index.
- 4. What to do with the sellers that are no longer in accord with DHgate's criteria? What happens to sellers that no longer follow DHgate's criteria?
- DHgate will keep monitoring the sellers' transactions, and will immediately cancel the seller's Top or Premium Merchant seal once the seller violates the selection rules or doesn't meet the standards.