How To Track Your DHgate Order

Want to keep updated on the whereabouts of your latest purchases? Find out how to keep track of your DHgate order

Want to know how to track your DHgate order? The huge number of orders sellers receive daily requires every hands-on desk to ensure that all orders are safely shipped out of the warehouse after processing and taken to the right courier service to deliver them to the buyers' location.

These procedures can take a lot of time. Sometimes, unexpected things happen along the line that buyers have no idea about and probably feel lost, especially when they can't track their orders because they don't know how to do that.



DHgate is a leading B2B and B2C online marketplace and has gained popularity across the globe for the unique products and services they offer to their users. The platform is your number one solution to purchase anything such as clothing, electronics, shoes, bags, gifts, gadgets, beauty products, and so on. DHgate has a reputation for offering a wide range of high-quality products at competitive prices compared to other platforms offering the same service.

The platform has over 22 million product listings and a record of 26 million enterprise individual buyers worldwide. As wholesalers, retailers, and individual buyers, more than enough products to buy from in different categories. One of the major challenges often experiences during inter trading is the language barrier. Still, DHgate, irrespective of the language you speak or you have challenges speaking English, DHgate has ensured that language is not a barrier. The platform has multilingual sales in languages like English, French, Turkish, German, Italian, Arabic, etc.

After researching products on the website and choosing which sellers to buy from, your next action is to create orders and purchase the products. Buyers would like to know the progress made, like knowing where their orders are and when they get to their destination. Having an idea of following up on orders gives the buyer some level of confidence. When other customers ask them for their products, it will be easier to know what to tell them. This article will show you how to track your parcels on DHgate, including regular questions about tracking orders.

How to Track DHgate Order

 Immediately a buyer chooses the products and pays for orders; after processing the order, the sellers transfer the parcel to the courier service for shipping. However, the courier service's choice lies in the shipping options, even though it is free. These are the most used DHgate shipping options by sellers;

• China Post
• UPS
• DHL
• EMS
• Hong Kong Post
• Singapore Post
• FedEx

Firstly, you need to know that there are factors responsible for when you will receive your products. Parcel arrival depends on your destination country and the shipping carrier. This shipping method or carrier also has delivery time based on your location (minimum and maximum delivery time). An average minimum shipping delivery time is usually within one to seven days, while the maximum delivery time is seven to fifty-four days. The minimum shipping time provided by DHgate is 20-25 days. Still, customers can receive their order before that time, depending on their location.

If you are making an order, be cautious of holidays and working days because holidays or rest days can cause a delay in processing orders and shipping.

After orders are processed, the parcels receive a tracking number when dispatched to the courier service. The tracking number often consists of letters and digits; the number is needed to track the location of your parcel. Every order on DHgate has its number, but you can't track the status of an order with this number.

Also, tracking can sometimes depend on things like cheapness; because sellers try to save on cheap orders, shipping charges are reduced because tracking is not added. Orders like this usually begin within China through local courier services. The location can be tracked while the package is still within China. The package is now dispatched to the buyer's destination country using China Post. The moment the package leaves China, it becomes impossible to track the exact location.

For other packages, information about the order is shown along the journey. But to get the information about your package, the tracking number is needed. The number is always attached to the parcel once registered.

Note that your seller is the supplier and direct shipper of your order. Preparation or processing time is required before parcels are dispatched for shipping when you want to make an order. Parcels must be shipped before the due shipping time and viewed on the order information page. Immediately your order is shipped, the tracking number will be automatically received. You are advised to always track your parcel with package number on 17Track. However, some shipping methods take up to 8-12 days before you can track the parcel online.

Suppose you go to the tracking order page. In that case, there is general information at the top of the page notifying buyers to pay attention to their logistics tracking information as there is limited air transport capacity and warehouses are overcrowded because of the pandemic situation.

 All orders on DHgate are sent out with tracking numbers; the first thing you should do is find the seller's tracking number. The tracking numbers often come in different formats; for example, China post is usually YY…..CN. When you are tracking your parcel, enter the tracking code on the DHgate search bar to know to see the information on your order. If your tracking number is invalid, you can inform the seller or report it to customer service. Here is the process involved in tracking orders on DHgate;

1. log in to your account on DHgate

2. Select "My Orders."

3. Choose the order and select the order details

4. Copy your tracking number, paste them in the DHgate search bar, and track your order.

DHgate shipping terms

Earlier on, I said that there are factors that influence how fast you can receive your order. One of the factors is the shipping methods- which are further influenced by your destination, courier service, among others.  The provided shipping time for DHgate is one month. But if you want the shipping time faster, you can go for a courier service. These services are paid for (you can speak with your seller about this option). Here is the average delivery time for the DHgate shipping methods.

1. China Post: China post is the most used shipping method for shipping packages from China. This makes it overloaded and takes some time, like 4-6 weeks, for packages to reach their destination.

2. DHL, DHL- Abroad: Delivery time is one or two days and sometimes three weeks.

3. EMS, Quick: Takes about 4 -15 days.

4. FedEx, FedEx- Abroad: delivery time is between 1-7 days

5. Hong Kong Post/Singapore Post: Takes about 10- 27 days

6. UPS: Takes 3- 14 days

7. TNT: takes between 2-9 days.

Can I track my order using the order number?

No, you can't track orders with your order number because the tracking number is different from the order number. A tracking number is a precise number given to each package before being shipped. The number works in a unique identity code. It permits customers to follow and track their order from the point of purchase down to the customer's destination country. While an order number, also known as a purchase number or ID order, identifies an order initiated by the buyer. An eCommerce website gives an order number to every order to keep track of it. The order number also helps the seller if they need further details on a shipment date, shipment status, or payment terms.

Q&A

How do I get the tracking number for my order?

After the processing time and before dispatch, your seller should give you the tracking number to follow up on your parcel after shipping. Tracking information displays on the shipping carrier's website after some business days, depending on the shipping carrier. If you didn't receive the tracking details from your seller, ensure that you contact the seller to get in touch with the shipping company to get the tracking details.

If the seller fails to attend to your complaint or request, you can open a dispute on the platform.

What happens when my parcel is lost?

To check if your parcel is lost, first, check your order's tracking on the 17Track, or check your local post office website: If this happens, here is what to do.

• If the parcel is still in transit and the delivery time is over, you can open a dispute for non-receipt of the package
• The parcel is shown as distributed; kindly get a non-receipt certificate from your local post office before opening a dispute.

How reliable is DHgate tracking order?

DHgate has a unique system that makes tracking orders seamless; At the same time, your seller is responsible for sending you the tracking information; if you don't receive the tracking details, and your sellers didn't respond to your complaint; you can always open a dispute with DHgate and ask for a refund. To ensure that customers don't have a bad experience, DHgate partners with top logistic companies like DHL, America Express, FedEx, etc., to ensure fast delivery and reliable order tracking.

What should I do if my order is shipped to the wrong address?

If the information available on your tracking order is different from the initially provided address, contact the seller by messaging them to confirm if the provided package number is incorrect. If you don't get any response from the seller, open a dispute requesting a refund while stating your reason.

Can I change my address after the parcel has been shipped?

No, you can't change your address in the system after the order has been shipped, but you can contact your seller by messaging them to know if it's possible to change the address.

How can I open a dispute on DHgate?

To open a dispute on DHgate;

• Login to your account using your personal computer
• Select my DHgate, and then click My Orders
• Search your orders, enter your order number
• Select open a dispute
• Select a reason and confirm if you; want to get a refund, return the items to the seller, or get a replacement.
• Confirm the proposal and submit it.

How do I know if my parcel has been delivered to my destination?

Once your order has gotten to your country of destination, you will see from the tracking information that the parcel is in the destination country; you may also receive a message informing you that your order has gotten to your destination and the number of days it should get to your precise location. Once it arrives at your location, your local post office can either send you a message to inform you that they have received your order, or they call you to confirm your name, address and bring the parcel to you. 

Which e-commerce website provides fast delivery and product tracking?

Most eCommerce website provides fast delivery and tracks customers' product. However, DHgate is a reliable and safe space where you can order products and receive them within the shortest period of time. You can also check other reliable e-commerce like Aliexpress and Alibaba. However, they are reliable, but receiving orders quickly can sometimes prove difficult.

DHgate protects buyers of their money by making sure orders are confirmed completed by the buyer before closing the transaction. This helps buyers get their money back when orders delivered are not as described, or parcels are damaged or not received.

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mortuza-karzon

Mortuza contributes expert advice to the DHgate content team offering e-commerce insight for dropshippers and online business owners. Mortuza provides research in the fields of clothing, babies and beauty, sharing the latest knowledge and wholesale experience of the industry with sellers every week.