Is DHgate A Real Authentic Website? - Reviews From Online Customers

Is DHgate a real website? Find out if China's leading e-commerce platform is a legit platform for online consumers, or not.

DHgate is one of the biggest online e-commerce websites globally, with different products listed on their website, with over 32 million products listed, 31 million registered users globally, and 2.2 million sellers globally; DHgate is a trusted website where you can shop and buy products online.

DHgate is an international e-commerce website, with the goal to bring manufacturers and buyers to the same platform where they can interact and conduct business. Using a safe place that offers the tools needed to buy and sell products online.



DHgate is a leading and international B2B marketplace located in China. The platform connects China manufacturers, suppliers, and buyers across the globe. The website is popular for selling quality products, and there are no minimum orders before purchasing items. You can order as low as one item and below $1, depending on the products.

The platform offers world-class standards of China wholesale product sourcing. Best suppliers and excellent customer service tag is added to products on the website. You can be guaranteed Secured and mobile-friendly payment, furthermore, buyers' enjoys protection after order confirmation.

DHgate has varieties of product categories plus over 22 million product listings in their inventories. It has 650,000 committed China-based suppliers and over 3 million buyers from over 230 countries and regions. It offers amazing prices for wholesale and small-scale buyers, and you can save more and buy at low prices when you make bulky orders. DHgates offers amazing benefits and top-notch services.

DHgate offers a refund if the customer's item is not delivered or does not match the description. And you can enjoy exclusive and flash deals up to 50 per cent on products, fashion, accessories, and jewellery. They also have excellent QC teams, and each product is certified to be in good condition before preparing for shipping. While offering effective tracking and delivery services, there is an on-time delivery badge which means you can trust your supplier to deliver your orders on time.

DHgate has been able to partner with top courier companies such as DHL, FedEx, American Express and Transact in over five multilingual languages like German, English, Fresh, Arabic, Italian, etc. You can always communicate in a comfortable language, having a global appeal and consideration policy. With over 20 warehouses in countries like the US, UK, and France, Shipping within these countries guarantees you a fast delivery within 2-5 days

How to buy products on DHgate

Step 1: Register as a user

You need to first register an account on the website; without being a registered member, you might be able to surf the website, but you will be unable to complete your purchase on the website. It is very easy to complete your registration on the website. You need your email to register, and the registration is free. After registering, confirm your email with the link sent to you for confirmation. You are free to complete your purchase on DHgate. 

However, DHgate has an exclusive offer for their VIP customers. Products listed for the VIP are well vetted. The sellers displaying to their VIP customers have gone through different validation processes to ensure they sell quality products at a good price. The VIP customers also get discount prices and alerts for these discounted prices. Therefore you can upgrade your account to become a VIP account after registration to have access to the following benefits:

• Enjoy Promotional gifts for VIP
• Exclusive VIP discounts on various products purchased
• Quick response to support messages and email (within 5 hours)
• You have the opportunity to escalate your dispute within three days instead of 5 days

Step 2: Search for products

Searching for products on any online website can be very challenging. Still, with DHgate, you have a well-optimized eCommerce website that makes things easy for users and first users. The website has a well-designed algorithm that easily identifies keywords when typed into the search bar; however, you must know exactly what you are looking for while searching for products on DHgate.

The website is well divided into different sections and categories that include fashion, smartphones, jewellery, sports and outdoors, electronics, home and garden, baby and kids, watches, computers, bags, automobiles, and many more. So easily input exactly what you are looking for, or select any of these categories, and input what you want to search for that category. For example, you can search for iPhone. The algorithm will load different products with the keyword iPhone; many of these products might not be the exact product you are looking for. Therefore, you can either scroll through the logs on the search result or streamline what you are looking for so that the algorithm will be able to load closer options.

Step 3: Searching and Inquiring

After finding the products you want to buy, the next step is to vet the products, so you can finally pick one of them and add it to your cart.  With DHgate, it is easy to vet products; you can easily vet them based on the following:

• How many times the product has been purchased
• Product photos
• The star review and the customer feedback on the product

However, this process is not predefined because a product might be new and have zero purchase and zero star rating and reviews; this doesn't make the product a bad product. A product can also have two hundred purchases, twenty-five-star reviews, and ten customer feedback and photos. So when you are in this situation, it is very important to communicate with the seller. However, the number of previous purchases, good reviews, pictures, and 5-star ratings often tell us how credible the product and the seller are. You might still most likely have to talk to the seller to confirm the quality and ask all the questions you might have.

DHgate has the option that allows you to communicate with the seller. You also have the seller's store link to see the entire product listed on the seller's store and the overall rating and reviews the seller gets from their previous buyers. This makes your decision easier when you want to purchase a product.

You must note that when you are communicating with sellers, keep all conversation on the platform because, at times, sellers might tell you to communicate through WeChat or outside the website; At the same time, they might not mean any harm, and it is advisable to keep the communication on DHgate so that when you open any dispute against the seller, you will be able to present your discussion with the seller as proof on the platform.

Another option is the VIP Club, which enables you to have access to already vetted products; with the VIP Club, you don't need to do a lot of vetting. You only need to communicate with the seller to confirm sizes colours. These things are more personal to your preference.  This is great leverage for every buyer; after registering your account, you only need to upgrade your account to become a VIP buyer; there are other important additional benefits listed above.

 Communicating with the seller gives you the opportunity to ask the entire question you have, like sizes, quality, custom addition, and delivery. DHgate built their eCommerce website with the buyer's experience carefully considered. This is one of the reasons why they are one of the best eCommerce platforms in the world.

 Step 4: purchase or buy process

After vetting and settling on the product you want to buy, the next process is to make your purchase. While buying, you will have to choose a payment method; DHgate has different payment methods, including DHpay, payment via your credit card, payment through bank transfer, and payment through western union. In most cases, buyers buying in small quantities pay using their credit cards or via DHpay.

However, buyers buying in wholesale or bulk might prefer to use the transfer to the bank or the western union. This is because of the amount of money being transferred which might not be allowed through cards or DHpay

While going through this process, you will be asked to confirm the shipping process. If you opt for the free shipping included in your order, you are likely to be using EMS; most free shipping options are EMS or ePacket. You can also get the USPS app to track your orders.

After adding your preferred payment method, you can then proceed to make payment. You will receive a message via your email to confirm the order placed; you will also have the tracking number within one to three days of the purchase.

Note that DHgate will not release payment to the seller until you have confirmed the receipt of the product. Therefore do not click the order has been received until you have received your order.

Step 5: Buyer Review or Dispute

After the product's purchase and delivery, it's time for you to either provide a positive review or dispute. This is all part of the process that completes your purchase activity on the DHgate website; your review and rating will indicate your experience with the platform, and if you have an issue with the product bought, you have the option to open a dispute, so that the support can solve the problem for you.

You should note that DHgate has a tracking integration input in each order to know when an order has arrived at its destination; you will have five days after the package has arrived at the destination to confirm that you have received the order before the DHgate system auto confirms it.  And after you have confirmed the order, the payment will be released to the seller.

Suppose there is a discrepancy with your order. In that case, you can then open a dispute by clicking on your order summary. The dispute will allow you and the seller to find a suitable solution. Most times, if your claim is reasonable, the seller will agree with you. Still, if you both could not reach an agreement, you can then escalate it to DHgate support; they will reply within three days and help find a reasonable solution.

Going through all the processes on DHgate will lead every buyer to a review page, where you are told to review your seller and let everyone know about your experience so that other buyers will have the opportunity to learn from your review whether good or bad.  It is also important to note that buyers who have already bought a product are the only ones who have the access to actually create a review on DHgate, this is to ensure that there are no fake reviews and to ensure that the review system is honest and fair.

FAQ

Is DHgate an authentic website?

Yes, DHgate is an authentic website where buyers can easily register for free and buy any product from the list of products available on their e-commerce website. As a buyer, you have the access to communicate with your seller to ensure that you explain all you want to your seller and confirm if the product on sale fit into your request.

Is DHgate a safe platform for buyers?

DHgate is designed with every buyer's experience at its core. The user experience is seamless. They further that with their VIP Club package that gives users exclusive access to discounts and vetted sellers. This is the length most eCommerce websites will not go for their customers because, as a VIP Club buyer, DHgate will have already done their due diligence on the products displayed on your dashboard. Hence, you have little to worry about while buying.

Are the DHgate products on sale of high quality?

You can be assured of getting a quality product from DHgate, whether you are a VIP buyer or a free buyer. All products are checked for their quality before being shipped out to the buyer. You also have the opportunity to speak to the seller to confirm the details of your product before purchasing them. This gives you another opportunity to confirm double the quality of the products you are buying.

Find out how to order wholesale clothing from China. READ MORE

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