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Common Questions

Is DHgate Good quality?

You can be assured of getting a high quality product from DHgate, whether you are a VIP buyer or a free buyer. All products are checked for their quality before being shipped out to the buyer. You also have the opportunity to speak to the seller to confirm the details of your product before purchasing them.

Why is DHgate cheap?

All products on the platform are directly sold by factory suppliers, so there is no middleman between you and the suppliers. Furthermore, DHgate has a strict policy regarding the price of products on DHgate and never allows factories to sell products at unreasonable prices. This helps them to ensure that customers can always buy high-quality products at affordable prices.

How long does shipping from DHgate take?

Here is the average delivery time for the DHgate shipping methods as below:

1. China Post: China post is the most used shipping method for shipping packages from China. This makes it overloaded and takes some time, like 4-6 weeks, for packages to reach their destination.

2. DHL, DHL- Abroad: Delivery time is one or two days and sometimes three weeks.

3. EMS, Quick: Takes about 4 -15 days.

4. FedEx, FedEx- Abroad: delivery time is between 1-7 days

5. Hong Kong Post/Singapore Post: Takes about 10- 27 days

6. UPS: Takes 3- 14 days

7. TNT: takes between 2-9 days.

How to pay safely on DHgate?

DHgate takes safety seriously, both for buyers and suppliers. All their partners must meet the company’s high standards of security and service before they can be part of the platform. For example, all suppliers on DHgate are verified by third-party inspection companies to guarantee their product quality and business qualifications. And the company works with leading financial institutions to ensure your transactions on DHgate are secure.There are many ways to pay for your orders when shopping at DHgate. You can use MasterCard, VISA, American Express, and Discover credit cards, debit cards with the MasterCard or VISA logo, bank wire transfers, and Western Union.

How to return items to DHgate?

Buyer has the opportunity to open a dispute on DHgate if they have a problem with their shipment, and they are unable to solve such a problem with their seller.

- Login to your account using your personal computer

- Select my DHgate, and then click My Orders

- Search your orders, enter your order number

- Select open a dispute

- Select a reason and confirm if you; want to get a refund, return the items to the seller, or get a replacement.

- Confirm the proposal and submit it.

Can I get a refund from DHgate?

When your order status becomes "Refunded', the system will process your refund request within 1-2 business days, and then the refund will be returned to your account. Please refer to the following form for the specific time of arrival.Refunds will be made to the account used for payment:

Credit or Debit card:7-15 business days

Local Payment :1-2 business days

DHpay Account:Real-time

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